The TaskUs Difference

An Open Letter To Our Amazing TaskUs Family (Posted Friday, August 23rd 2013) Dear TaskUs Family, You are the strongest, most resilient group of people I have ever encountered. It saddens me that I am again writing to you under these circumstances, but I am reassured by the strength, passion and unrelenting positivity I witness in every single one of you. Just over a year ago I posted a similar letter to the entire TaskUs Family. At the time, we had just pulled through two days of typhoons and extreme flooding. Last year,

“Do You Feel Bad?”

“Do you feel bad?” When I tell people what I do, the first thing many ask is, “Do you feel bad about taking jobs away from Americans?” I’m an outsourcer. I run a company called TaskUs that employs 15 people in America and over 500 people in the Philippines. In a recent PandoDaily article I’m quoted saying, “You can’t skirt the fact that these are jobs that could potentially go to people in the U.S. but instead are going to people in the Philippines…That’s criticism that we respect. But it’s

Lean Out-sourcing

It seems everyone is talking about interns; from the Sheryl Sandberg LeanIn.Org controversy to court cases scattered throughout the U.S., the topic of interns has been covering headlines. For you, it’s relevant because summer is coming to an end and all of your interns are going back to school, leaving you scrambling, trying to figure out ways to delegate their tasks to your full-time employees. In my opinion, the purpose of interns should not be to supplement your business or to derive free labor, it should be to teach and

Why Start a Business in the Philippines?

Last week, I told you about my experience speaking at a conference in the Philippines about “The Filipino Opportunity.” I cannot emphasize enough the confidence I have in the capabilities of the Filipino people and their value to the global economy. This week, I was featured on a PayRoll Hero web series about my experience starting a business in the Philippines. The list of things you must consider before opening a business or office abroad is endless. If I could offer one piece of advice to anyone thinking about opening

The Filipino Opportunity

I recently gave spoke at a BPO conference in the Philippines, where I addressed hundreds of talented, ambitious and entrepreneurial Filipinos in Manila. As I had the opportunity to meet many of the conference attendees and answer questions it became immediately clear that are decision to build TaskUs in the Philippines was vindicated. There is an incredible amount of raw talent in the Philippines that is poised to become a true economic power in the coming years. I was overwhelmed by the sense of pride in each person I chatted

Pando Article

TaskUs got our first big write up  in five years this week. It’s a great article about what our team has built. Press is pretty amazing. In the days since the article was published we have been getting as much web traffic in a single day as we were getting each month before. We also made the front page of Digg,  although I’m not sure that that matters these days. I’m so proud of all of the hard work our team has put in to build this company. Feels like

27 Lessons I’ve Learned in 27 Years

Admit it, you’ve made tons of mistakes in your life. A lot of mistakes you didn’t even think were mistakes at the time. Remember your wigga phase? Recognize that mistakes never stop.  That means you are making a lot of mistakes right now. Don’t write a business plan. Nothing you write is going to come true. Come up with an idea, start and prepare for an education. Exercise, everyday. It gives you energy, a natural high, makes you better looking, makes you better in bed and makes you live longer.

TaskUs Core Value Champions – June Edition 2013

I am thrilled to announce the winners of our TaskUs Core Value Champions contest for June 2013! Greg Albert Esplana and Joan Mirano have exemplified the TaskUs core values of Continuous Self Improvement. We are very thankful to have these two amazing people in the TaskUs family! Name: Greg Albert Esplana Role: Data Feed Analyst Core Value: Continuous Self Improvement Greg joined TaskUs 3 years ago as a transcriptionist for one of our very first client teams. Showing perseverance and dedication, Greg was quickly promoted to team leader. As a

Companies with ADD

This post is based on a presentation I gave at London’s Digital Shoreditch last week… In a recent Vanity Fair interview President Obama said, “I don’t want to make decisions about what I’m eating or wearing. Because I have too many other decisions to make…You need to focus your decision-making energy. You need to routinize yourself. You can’t be going through the day distracted by trivia.” Obama wears only two types of suits – grey and blue – in the exact same cut. He lets the White House chef decide

Hiring: TaskUs Style

When Jaspar and I started hiring at TaskUs we hired with our instincts. An hour was the most we’d ever spend with a candidate, and we both felt we new whether someone was right or wrong for the company within 10 minutes of meeting them. At this point almost everyone we hired using this shotgun method is no longer at TaskUs. Humbled by our failure to recruit effectively we went looking for an answer – what were we doing wrong? We found the answer working with Stephen Lynch, COO of