Customer support representatives manage some of the most important interactions along the customer journey, gaining real time insights that tell an organization when they’re getting it right, and when they have veered off track. In many cases, these people are all that sits between your brand and your customers. But what about the relationship between your brand and these frontline staff? These days everyone is obsessed with customer experience, but too often we ignore the impact of an equally important aspect: the employee experience. As a company in the outsourcing
In 2009 we opened the first TaskUs office in the Philippines. We rented a small room, on the third floor of an old building in Bacoor, Cavite. The floors beneath us housed an elementary school and an auto body shop. Jaspar and I had started TaskUs nine months earlier and invested our life savings. We experimented with hiring contractors from 16 different countries and finally decided that we needed to open our own central office to control quality. When we arrived in the Philippines, we only had a few thousand
Last week got interviewed by Sakto, a program on the Philippine’s top TV station ABS-CBN. Check out the video here. It was a great chance to tell the TaskUs story and explain what we are doing differently. This year I’ve spent nearly half of my time working at our offices in the Philippines, as we have doubled the size of our staff! I’m really excited for some big announcements in the weeks to come.
Last week I got the chance to interview with Andrew Warner of Mixergy. When Jaspar and I were starting TaskUs we watched Andrew’s interviews with entrepreneurs religiously. This was an incredible privilege. If you have the patience, check out the hour long interview detailing everything you could ever want to know the struggles and success of TaskUs.
Complaints about work pervade society. Look no further than a week of social media posts complaining about going into work on Monday, getting over hump day and celebrating the arrival of the weekend. Ironically, study after study (including recent ones from the Daniels School of Business and treatises like Charles Murray’s “The Happiness of People” find that doing meaningful work is one of the greatest sources of satisfaction in life, and a recent Gallup study found the longer someone is unemployed the more depressed they become. So why do so
Every year I make it a point to go on a silent meditation retreat as a way to focus my mind and keep myself grounded. This year I attended a weeklong retreat in Tahoe led by Zen teacher Adyashanti. Sitting in total silence for seven days is often physically and mentally excruciating. A lot of interesting things happen when you stop talking and just sit with yourself, and every retreat I come away with valuable lessons, many of them applicable to business. Here are the seven biggest lessons from my
On Friday, one of the strongest typhoons ever recorded whipped through the Philippines, leaving a wake of devastation in its path. With maximum sustained winds of 195 miles per hour, it is impossible to fully comprehend the force of the storm without witnessing it firsthand, but here are a few videos that will help depict its power. Early reports estimate that 10,000 people have died, 600,000 have been displaced from their homes and nearly 10 million have been directly affected. Today, four days after the storm, bodies still line the
The past week has been filled with great conferences featuring TaskUs founders, Bryce Maddock and Jaspar Weir, as speakers. CrowdConf TaskUs CEO, Bryce Maddock, spoke at CrowdConf alongside CrowdFlower founder, Chris Van Pelt. The discussion, titled “Crowdsourcing vs. Outsourcing,” offered valuable insight from the industry-leading execs about the differences between crowdsourcing and outsourcing. The two business models offer the same overarching service to businesses: taking over baseline work that you would otherwise have to do in-house. However, there are major differences between crowdsourcing and outsourcing that need to be realized before you move forward
Recently, I spoke at Social Media Week LA on a panel about “The New Anti-Establishment: Disruptive Practices of the Shared Economy.” I was joined by was joined by Uber LA GM, William Barnes, and the founder and CEO of Surf Air, Wade Eyerly. Continue reading for three takeaways on the shared economy, or click play above to listen to our discussion. What is the shared economy, anyways? Simply put, the shared economy is about utilizing assets that are underutilized. The shared economy is an economic and social approach that enables
This morning, I walked into the office and the entire TaskUs Santa Monica team surprised me with a card, breakfast burritos and champagne. I was totally caught off guard. What was the special occasion? According to our Articles of Incorporation, TaskUs was started five years ago today. Taleen, our office manager, looked this up (thanks to a bit of Dropbox espionage) and worked with our team to plan a surprise for Jaspar and me. Unbelievable on so many levels. After a burrito and a chat with the team, I settled