Summer is over in so many ways. Last week I begun doing T’N’T (Testing and Training) with 5 call centers, scattered across the world from the Philippines to Kenya. The experience has been humbling to say the least. We have teamed with some extremely hard workers, but the quality of work is so variable and I am encountering problems I never expected, like trying to explain to Kenyan’s what websites we use in America to do online shoping. The sort of simple cultural knowledge that we take for granted when working with local assistants has to be taught and standardized when working with outsourced assistants.

So it’s back to 12 or 14 hour days and 6 or 7 day weeks. Entrepreneurship isn’t always glamorous.

The difference this time is that I am doing it for myself…

2 Comments
  1. September 05, 2008

    I’m glad there is actually a need for anthropologists in the real world…. Actually people in my field are starting to do just that – help break down cross cultural barriers for the business world.

    Glad to read that you’re making progress!!!

    Best,
    Berns

  2. September 06, 2008

    B,

    We will have to hire you as a consultant. Once we earn some money that is…

    B

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